Customer Service
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MALL OPENING HOURS

SUNDAY - WEDNESDAY : 10.00 A.M -12.00 A.M
THURSDAY- SATURDAY : 10.00 A.M -01.00 A.M

Tourist Information

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  • Courtesy Policy

    • Please wear respectful clothing. For example:
    • shoulders and knees should be covered
    • No kissing or overt displays of affection
    • No smoking in the mall
    • No consumption of alcohol in the mall
    • No pets are allowed in the mall
    • No dangerous activities. For example: sports games, rollerblading or skateboarding

    Thank you very much for your cooperation.

  • Opening Times

    Mall Timings
    Sunday to Wednesday
    10:00 am - 10:00 pm

    Thursday to Saturday
    10:00 am - 12:00 midnight

    Carrefour
    Saturday to Wednesday
    9:00 am - 12:00 midnight

    Thursday to Friday
    9:00 am - 1:00 am

    Vox Cinemas
    Daily
    10:00 am - 1:00 am

    Magic Planet
    Sunday to Wednesday 
    10:00 am - 11:00 pm

    Thursday to Saturday
    10:00 am - 12:00 midnight

  • Services & Facilities

    • 29 ATMs
    • Baby changing rooms
    • Baby strollers
    • Car rental counters
    • Car wash services
    • City and beach tours
    • Complimentary shuttle bus service to nearby hotels
    • Currency exchange services
    • Dedicated taxi drop-off and pick-up areas
    • City Centre Deira Metro Station
    • Etisalat bill payment machine
    • GiftCards available
    • Hotel, taxi & public transportation assistance
    • Information desks
    • Luggage storage facility
    • Personal emergency assistance
    • Postal, courier & business (fax/ call) services
    • Prayer rooms for men & women
    • Shuttle bus terminal
    • Valet parking
    • Wheelchairs available
    • Wi-fi service throughout the mall
    • MallConnect - Free Wi-Fi Service.Simply connect and fill in your details to receive password by SMS*
  • Useful Information

    Foreign Exchange
    Convert any currency of your choice using live up-to-date rates. Click here to log on to xe.com
    Foreign Exchange website.

    Size Conversion Chart

  • Useful Numbers

    • Customer Service : +971 4 295 1010
    • Mall Security Control Room : +971 4 295 4040
    • Mall Management : +971 4 295 4545
    • Carrefour Hypermarket : +971 4 295 4068
    • VOX Cinemas : +971 4 294 9000
    • Magic Planet : +971 4 295 4333

     

    Emergency Services
    • Dubai Police : 999
    • Dubai Fire Department : 997
    • Ambulance : 999

     

    Airport/Flight Inquiry
    • Dubai International Airport : +971 4 224 5555
    • Flight Enquiry : +971 4 216 6666

     

    Other Government Departments
    • Dubai Immigration : 800 5111
    • Dubai Municipality : +971 4 223 2323

     

    Hospital Emergency Numbers
    • Rashid Hospital : +971 4 219 2000
    • Al Wasl Hospital : +971 4 219 3000
    • Dubai Hospital : +971 4 219 5000
    • Al Maktoum Hospital : +971 4 336 3781
    • American Hospital : +971 4 309 6645
    • Welcare Hospital : +971 4 2829 9000

     

    Credit Card Inquiries
    • Citibank : +971 4 311 4000
    • American Express : 800 4931
    • Diner’s Club : 800 4080
    • MasterCard : +971 4 337 0901
    • Visa : +971 4 424 4422
    • JCB: +971 4 316 0363

     

    Taxi Service
    • Dubai Transport (Dubai) : +971 4 208 0808
    • Metro Taxi (Dubai): +971 4 267 3222
    • National Taxi (Dubai): +971 4 339 0002
    • City Taxi (Sharjah): +971 6 533 3550
    • Al Ghazal Taxi (Abu Dhabi): +971 2 444 7787

     

    Telephone Directory Service
    • Directory Enquiries: 181
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